Contact Magic International

Welcome to the Future of Intelligent Voice Solutions

Engage, empower, and elevate your customer interactions with CMI's cutting-edge voice technologies. Transform your call center today!
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"Customers don't expect you to be perfect. They do expect you to fix things when they go wrong."

- Hendrik Morella

ABOUT US COMPANY

Innovating Communication

Ratting Customer Worldwide
4.8 ( 22.6K+ REVIEWS )
5/5
CMI (Contact Magic International Co., Ltd) specializes in enhancing call center efficiency and customer experience through advanced voice technologies, including Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Text-to-Speech (TTS). With a focus on innovation and quality, CMI is your partner in transforming customer service interactions.
CMI (Contact Magic International Co., Ltd) is an innovativecompany that focuses on providing intelligent voice solutions. Weare committed to optimizing the operational efficiency andcustomer experience of call centers through advanced automaticspeech recognition (ASR), natural language processing (NLP) andtext-to-speech (TTS) technologies. CMI’s solutions includeintelligent outbound call unified management platform, voicerobots (outbound calls and customer service), and intelligentassistants for operators to meet the diverse needs of customers invarious industries.
About Company

"Customers don't expect you to be perfect. They do expect you to fix things when they go wrong."

- Hendrik Morella

ABOUT US COMPANY

Innovating Communication

Ratting Customer Worldwide
4.8 ( 22.6K+ REVIEWS )
5/5
CMI (Contact Magic International Co., Ltd) specializes in enhancing call center efficiency and customer experience through advanced voice technologies, including Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Text-to-Speech (TTS). With a focus on innovation and quality, CMI is your partner in transforming customer service interactions.
CMI (Contact Magic International Co., Ltd) is an innovativecompany that focuses on providing intelligent voice solutions. Weare committed to optimizing the operational efficiency andcustomer experience of call centers through advanced automaticspeech recognition (ASR), natural language processing (NLP) andtext-to-speech (TTS) technologies. CMI’s solutions includeintelligent outbound call unified management platform, voicerobots (outbound calls and customer service), and intelligentassistants for operators to meet the diverse needs of customers invarious industries.
About Company
OUR VALUE

MISSION & VISION

Empowering Connections Through Innovation

OUR MISSION

CMI is at the forefront of intelligent voice technology and works closelywith AssemblyAI, Nuance, Microsoft and other world-leading intelligentvoice technology companies to ensure that our products always maintainhigh accuracy, natural conversation capabilities and personalized servicelevels. We continue to promote technological innovation, provideexcellent intelligent voice solutions, and help customers achieve efficientcommunication and business growth.

OUR VISION

CMI’s vision is to become the world’s leading intelligent voice solutionprovider, improving customer experience and operational efficiencythrough innovative technologies. Our mission is to provide intelligentsolutions for call centers through advanced voice recognition and artificialintelligence technologies, helping customers optimize communicationprocesses, improve service quality and reduce operating costs.
WHAT WE OFFER

Our Products

At Contact Magic International (CMI), we pride ourselves on developing innovative products that transform traditional call centers into advanced communication hubs. Our suite of intelligent voice solutions is designed to meet diverse industry needs, ensuring efficiency, scalability, and exceptional customer interaction. Here’s a detailed look at our product offerings:

Intelligent Call Center Unified Management Platform

Efficient call center management, accurate customer positioning, and real-time data monitoring.

Voice Robots (Customer Service and Outbound Calls)

1. Outbound call robot: natural conversation ability, efficient task execution, and personalized interaction.
2. Customer service robot: 24/7 service, fast problem solving, and seamless transfer.

Text Robot (SMS/WhatsApp/Social Media)

Automate your text-based communications with our robust text robots. Capable of handling SMS, WhatsApp, and other social media messages, they ensure your business maintains consistent and timely communication with your customers, improving response rates and engagement.

Operator Intelligent Assistant

Support your call center agents with AI-powered assistants that provide real-time information, call guidance, and decision support. These assistants help improve the quality of interactions by reducing response times and increasing the accuracy of the information provided to customers.

Trusted by over

.

ROBOT COLLECTOR

For bank and FinTech Industry

Collections teams face significant challenges in collecting debts while maintaining positive customer relationships and ensuring compliance with relevant regulations. Traditional collections methods often involve lengthy and frustrating phone calls or mail correspondence, which can lead to customer dissatisfaction and ultimately, reduced collections success rates.
One debt collector can contact up to 30 borrowers per day, with the need to switch between calling and sending text messages. With features such as number detection, IVR, and automatic calling, desk debt collectors can increase the success rate of the debt collection process even if they only contact 15 borrowers per day.
+
Operating Employees
K+
Customer Served
+
Years Experience
TO HELP YOU

Be categorized into different types based on their operations.

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Synconnection-Inbound

Intelligent customer service solutiors for Customer Leading, providing superior natural conversation capabilities, 24/7 service, intelligent assisted agents, and data-driven improvements.

Synconnection-outbound

An intelligent sales solution for marketing outbound promotion, featuring efficient outbound call management, precise customer positioning, personalized sales conversations and real-time performance analysis.

Robot Collector

Intelligent collection solutions for the financial industry, improving collection efficiency and customer experience through intelligent collection dialogue, compliance management,: and data analysis and optimization.
Our Innovation

Leading the Future of Intelligent Voice Solutions

At Contact Magic International (CMI), we thrive on innovation. Our dedicated focus on cutting-edge voice technologies revolutionizes communication landscapes, setting new benchmarks in operational efficiency and customer engagement.

01

With leading technologies suchas Predictive Outbound Call,number detection, IVR, and One-liner IVR, CMI delivers anunparalleled experience to meetyour business needs.

02

Through technical cooperation with AssemblyAi, training is based on the 12 most commonly used human languages, achieving a recognition rate and coverage rate higher than similar products.

03

Based on capabilities of ChatGPT, CMI efficiently integrate existing mainstream CRM middleware to reach enterprise ‘s knowledge base, provide huge power for the robot system.

04

CMI’s machine speech synthesis technology is developed based on Microsoft’s speech technology and can provide highly simulated human language and emotional expression, leve-up the transformation.
HOW WE WORK

Use only with 4 easy steps.

A Step-by-Step Approach to Integrating Intelligent Voice Solutions

STEP 1

Initial Consultation

Our process begins with a comprehensive consultation to understand your specific challenges and objectives.

STEP 2

Solution Customization

Based on the insights gained during the consultation, we design a customized solution that addresses your unique requirements.

STEP 3

Seamless Integration

Our technical team takes charge of integrating the customized solutions into your existing infrastructure with minimal disruption to your ongoing operations.

STEP 4

Ongoing Support

Post-integration, we continue to support your business through regular maintenance, updates, and optimization of the deployed solutions.
CLIENT SAY

What they say about us.

At Contact Magic International (CMI), we take pride in the strong relationships we build with our clients and the positive impact our solutions have on their operations. Our commitment to excellence is reflected in the feedback we receive. Here are some testimonials from our valued clients, sharing their experiences and the benefits they've realized through partnering with us:
Integrating CMI's intelligent voice solutions has revolutionized the way we interact with our customers. Their advanced NLP and voice recognition technologies have not only enhanced our customer service efficiency but also improved overall customer satisfaction significantly. Partnering with CMI has been a game-changer for our business.
Hendrik Morella Customer & Client
The Robot Collector solution from CMI has transformed our collections process. With its intelligent dialogue management and compliance features, we've seen a marked improvement in efficiency and customer relations. It's impressive how much more effective our collections team has become since implementing CMI's technology.
Carryn Zenith Customer & Client
CMI’s customized voice solutions have been instrumental in streamlining our patient communication systems. Their seamless integration and ongoing support have allowed us to provide better, faster service to our patients, which is invaluable in healthcare. We are truly grateful for the support and expertise provided by CMI.
Carryn Zenith Customer & Client
PROFESSIONAL TEAM

Meet with Expert.

Founded by three friends with a shared passion to transform the way customers interact with brands, CMI is now a transformer in conversational Al, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement.
CONTACT US

Let's keep in touch.

Perfect Solution Call Center

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Address / Location

Unit OT 34-8, Level 19, Central Park Office Tower, Dubai International Financial Centre, P.O. Box 333724, Dubai, UAE

Phone Number

+97144407225

Email Address

[email protected]

Social Media

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Step into the future with CMI’s intelligent voice solutions. Let’s achieve greatness together.
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At Contact Magic International, we’re always ready to assist you with any questions or to provide further information about our intelligent voice solutions.
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  • Unit OT 34-8, Level 19, Central Park Office Tower, Dubai International Financial Centre, P.O. Box 333724, Dubai, UAE
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